Refund policy

🔄 Return Policy

Not feeling the love? No worries—we’ve got you.

We want you to be 100% happy with your gift. If for any reason you’re not doing a happy dance when your package arrives, we accept returns within 30 days of delivery.

🎁 What Can Be Returned

To be eligible for a return, your item needs to be:

• In the same condition you received it (unworn, unused)

• In the original packaging (because presentation matters!)

• Accompanied by proof of purchase or your order receipt

Basically: no mystery mugs, no half-eaten candles.

📬 How to Start a Return

Shoot us an email at cs@ohwhatagift.com with your order number and what’s up. We’ll guide you through the next steps and give you a return shipping label (if it’s a go).

⚠️ Heads up: Please don’t send anything back without contacting us first—we need to make sure it’s return-eligible (and Lulu hates surprises).

😿 Damaged, Defective, or Wrong Item?

Oh no! That’s definitely not the vibe we’re going for. If your item arrives broken, weird, or just not what you ordered, let us know right away at cs@ohwhatagift.com. We’ll fix it—scout’s honor.

🔁 Need an Exchange?

The easiest way to get the item you really want? Return the original (we’ll help), then place a new order once your return’s accepted. Quick and clean.

🇪🇺 A Note for Our Friends in the EU

If your order shipped to the European Union, you’ve got a 14-day “cooling off” window to return your items—no reason needed. (But we’re still curious. Was it the color?)

Just make sure the item is unused, in original packaging, and you’ve got proof of purchase.

💸 Refunds

Once your return arrives and passes inspection (we’ll spare you Lulu’s checklist), we’ll issue a refund to your original payment method within 10 business days.

Still waiting after 15 days? Ping us at cs@ohwhatagift.com, and we’ll chase it down.

We’re not Amazon—but we are real people who care. So if something’s not right, we’ll do our best to make it right. Thanks for shopping small (and weird) with us. 💛

— Minh, Kris & Lulu 🐾